LeanTheCompany — Terms of Service

Effective date: ⟦date⟧

Who we are

LeanTheCompany (LTC-OS) is operated by Emprowa AB, org.nr 556966-1019 (VAT SE556966101901), Skräddaregatan 22, 216 18 Limhamn, Sweden ("we", "us"). You reach us at hello@leanthecompany.com.

What the service is

LTC-OS is a web platform for running Lean transformations: the Value Compass, process maps (Makigami), value stream maps (VSM), a Kaizen tracker with PDCA, printable A3/A4 documents, and Sensei — an AI coach that asks questions grounded in your own maps. It is a tool for your improvement work. It does not replace your judgment, your Gemba walks, or your engineers.

Your account and your Operational Spaces

You need an account (email sign-in) to use the platform. You are responsible for what happens under your account. Your Operational Spaces, maps, and Kaizen cards belong to you — we claim no ownership of your content, ever.

Plans, prices, and the Original 100

• Current plans and prices are shown on the billing page. Prices are in EUR and exclude VAT — VAT is calculated at checkout based on your country and VAT status.
• Your first subscription starts with a 30-day free trial. Your card is collected at signup and first charged when the trial ends, unless you cancel before then — and we email you before that charge, at the address on your account.
• Canceling is self-service, takes effect at the period end, and your data stays yours. If you cancel and later subscribe again, the new subscription starts without a trial and is charged at checkout.
• Original Subscribers — the first 100 paid seats, the Original 100 — keep the rate for the tier they joined, at the rate stated at sign-up, for as long as the subscription remains active. The locked price is the recurring monthly charge for that tier, and it does not expire. We will not raise it. If you move to a different tier, that tier is charged at its then-current rate and carries its own lock from then on. If you cancel and later subscribe again, current prices apply.
• Original Subscriber status belongs to the subscriber — you or your company. It stays with you if you change tiers. It does not transfer to another party, including as part of a sale of the business or its assets.
• Included allowances — Operational Spaces, clients, and Sensei coaching turns — are those published for your tier at the time. We may change them on 30 days' notice. If an allowance is reduced, you may cancel and receive a pro-rata refund of the current period.
• Optional add-ons and top-ups — additional clients, additional Operational Spaces, and Sensei top-up packs — are priced at the time of purchase and are not covered by the price lock.
• Sensei coaching is metered per plan (questions per month, with optional top-up packs). Top-up credits do not expire. The models and providers behind our AI features may change; what we commit to is your tier's published capabilities, not the implementation behind them.
• Accounts are subject to a fair-use ceiling of 1,000 archived Operational Spaces. If you approach it we'll contact you first. We will never delete your work or charge you without a conversation.

Payments

Payments are processed by Stripe; we never see or store your card number. For EU businesses outside Sweden with a valid VAT ID, the reverse charge mechanism applies (VAT to be accounted for by the recipient). Invoices and receipts come from Stripe and are available in your billing portal.

Your data — the plain version

• Your content is yours. Export and print it at any time — whether or not you have an active subscription.
• If your access ends (trial expired, subscription canceled, beta ended), your account becomes read-only — we do not delete your work. For 24 months after your access ends we keep your content readable and exportable, and we send two notices before we remove anything. For as long as your account stands we never delete an archived Operational Space, and while you subscribe archived Operational Spaces are free and do not count against your active limit.
• Anonymized, aggregated usage metrics (for example: typical lead-time improvements per industry) may be used to build benchmarks and improve the product. These never contain your company name, your text, or anything a reader could trace to you. Details in the Privacy Policy.
• Sensei sends the relevant parts of your map and your typed answers to our AI provider to generate coaching. Details and safeguards in the Privacy Policy.

What you may not do

Use the platform to break the law, to probe or disrupt its security, to resell access without an agreement with us, or to build a competing dataset by scraping.

Operational Spaces are for real process work. If an account's usage looks automated or wildly outside normal practice, we'll get in touch before we do anything else.

If you upload a logo or other brand material, you confirm you have permission to use it, including where it belongs to a client.

Consultants: your plan sets how many Operational Spaces you may keep active, and across how many distinct clients.

Our promises and their limits

We work to keep the platform available, fast, and correct, and we take backups. But LTC-OS is provided "as is": we do not promise uninterrupted availability or that every calculation fits every situation — takt times and OEE math are decision support, not certified engineering advice. To the extent Swedish law allows, our total liability is capped at the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability where Swedish law does not allow it to be limited.

Changes

If we change these terms in a way that matters, we email you at least 30 days before it takes effect. If you keep using the platform after that, the new terms apply. If you don't agree, cancel and export your work — that right is always yours.

Governing law

Swedish law governs these terms. Disputes go to Swedish courts, with Malmö tingsrätt as first instance. These Terms are written in English; the English text governs.