LeanTheCompany — Terms of Service

Effective date: ⟦date⟧

Who we are

LeanTheCompany (LTC-OS) is operated by Emprowa AB, org.nr 556966-1019 (VAT SE556966101901), Skräddaregatan 22, 216 18 Limhamn, Sweden ("we", "us"). You reach us at hello@leanthecompany.com.

What the service is

LTC-OS is a web platform for running Lean transformations: the Value Compass, process maps (Makigami), value stream maps (VSM), a Kaizen tracker with PDCA, printable A3/A4 documents, and Sensei — an AI coach that asks questions grounded in your own maps. It is a tool for your improvement work. It does not replace your judgment, your Gemba walks, or your engineers.

Your account and your workspace

You need an account (email sign-in) to use the platform. You are responsible for what happens under your account. Your projects, maps, and Kaizen cards belong to you — we claim no ownership of your content, ever.

Plans, prices, and the founding offer

• Current plans and prices are shown on the billing page. Prices are in EUR and exclude VAT — VAT is calculated at checkout based on your country and VAT status.
• New subscriptions start with a 30-day free trial; your card is collected at signup and first charged when the trial ends, unless you cancel before then. Canceling is self-service, takes effect at the period end, and your data stays yours.
• Founding members (the first 100 paid seats) keep their signup price for as long as their subscription remains active — we will not raise it on you. If you cancel and later resubscribe, current prices apply.
• Sensei coaching is metered per plan (questions per month, with optional top-up packs). Top-up credits do not expire. Fair-use applies to storage and canvases.

Payments

Payments are processed by Stripe; we never see or store your card number. For EU businesses outside Sweden with a valid VAT ID, the reverse charge mechanism applies (VAT to be accounted for by the recipient). Invoices and receipts come from Stripe and are available in your billing portal.

Your data — the plain version

• Your content is yours. Export and print it at any time.
• If your access ends (trial expired, subscription canceled, beta ended), your account becomes read-only — we do not delete your work. We keep your content for at least 6 months after your access ends, and we will email you before deleting anything.
• Anonymized, aggregated usage metrics (for example: typical lead-time improvements per industry) may be used to build benchmarks and improve the product. These never contain your company name, your text, or anything a reader could trace to you. Details in the Privacy Policy.
• Sensei sends the relevant parts of your map and your typed answers to our AI provider to generate coaching. Details and safeguards in the Privacy Policy.

What you may not do

Use the platform to break the law, to probe or disrupt its security, to resell access without an agreement with us, or to build a competing dataset by scraping. Consultants: each client engagement belongs in its own workspace, per your plan's terms.

Our promises and their limits

We work to keep the platform available, fast, and correct, and we take backups. But LTC-OS is provided "as is": we do not promise uninterrupted availability or that every calculation fits every situation — takt times and OEE math are decision support, not certified engineering advice. To the extent Swedish law allows, our total liability is capped at the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability where Swedish law does not allow it to be limited.

Changes

If we change these terms in a way that matters, we email you at least 30 days before it takes effect. If you keep using the platform after that, the new terms apply. If you don't agree, cancel and export your work — that right is always yours.

Governing law

Swedish law governs these terms. Disputes go to Swedish courts, with Malmö tingsrätt as first instance.